Product safety support

If irritation occurs, discontinue use. If you are concerned about your symptoms, seek appropriate medical attention. Our customer support team can assist with a product report but does not provide medical diagnoses.

Report a product experience

Use our contact form and select Product Safety / Reaction. Include your order number, product name and lot or batch number if available. Explain what happened and when in your own words. You do not need a medical diagnosis to ask for assistance.

Information that helps

Photos of the bottle, label, packaging or relevant issue may help where reasonably needed. Avoid sending complete medical records or unrelated sensitive information. We may ask for further details needed to understand the report or meet applicable reporting duties.

A separate support process

Safety reports are reviewed separately from ordinary change-of-mind returns. An opened bottle does not automatically prevent review. Please retain the product and packaging while we agree on the next steps, and do not return it until you receive instructions. Support or an appropriate remedy is not conditional on changing or removing a review.

How we handle your report

We document the report, review the available information and escalate it for appropriate assessment. Where reporting or safety action is required by applicable law, we follow that process. Receiving a report does not by itself determine its cause or the outcome of a review.

Privacy and next steps

Information is handled in line with our Privacy Policy and applicable product-safety record obligations. For damage, an incorrect item or a fulfillment error, contact us so we can review the issue and arrange an appropriate remedy. Nothing in this process limits rights that cannot legally be waived.