Refund policy

Returns and refunds

FAYNAN is operated by Middle East Group LLC. For return requests or order concerns, email info@faynanbeauty.com or call +1 (669) 499-4592.

Change-of-mind returns

Request an eligible return within 14 calendar days after delivery. Products must be unused, unopened, in their original condition and original packaging, with proof of purchase. Contact us for return instructions before sending an item. We will provide the appropriate return address. Our products ship from our warehouse in Jordan; returns go to the address we provide.

Return costs

You normally pay return shipping for a change-of-mind return unless applicable law requires otherwise. No restocking fee applies. Free Economy Shipping has no separately charged outbound shipping fee, and we do not deduct an undisclosed outbound shipping fee from an approved refund. We recommend a tracked return.

Opened products and exceptions

Opened or used cosmetics are not normally eligible for change-of-mind returns. This does not exclude remedies for defective, damaged or incorrect products, product safety concerns, or rights provided by applicable law.

Damaged or incorrect orders

Please email us within seven days of delivery where reasonably possible. Include your order number and clear photographs of the item and packaging where relevant. We will arrange an appropriate remedy for confirmed damage or fulfillment error and cover necessary return costs attributable to our error. This notification request does not limit mandatory rights.

Product reactions

Discontinue use if irritation occurs. Email info@faynanbeauty.com with your order number, lot or batch number if available, and a factual description of your experience. A medical diagnosis is not required to request assistance. Safety concerns are reviewed separately and are not rejected simply because the product was opened. Seek appropriate medical attention if you are concerned about symptoms.

Refunds and cancellations

We will notify you when a return or other resolution is approved. Approved refunds are issued to the original payment method, normally within 10 business days after approval, subject to any shorter legal deadline. Your bank or payment provider may require additional time to post the refund. Contact us promptly to request cancellation before fulfillment. Cancellation may not be possible after dispatch; eligible returns and mandatory rights still apply.

Your rights

Nothing in this policy limits rights that cannot legally be waived. Mandatory cancellation, return and refund rights take precedence over this policy.